Nessa

Doug Lacey's Basement Systems

Title: Customer Care Specialist

Nessa from Doug Lacey's Basement Systems

Vanessa is a valuable part of our Service Team here at Doug Lacey's Basement Systems.
From booking new services & appointments, to reconnecting with existing customers, and everything in between, Vanessa's positive attitude is shared daily with her coworkers as well as the many homeowners she is in contact with each day. If asked, she would tell you one of her favorite things about working with Basement Systems is the wonderful team atmosphere and that she gets to be a part of everyday. 

In her spare time she enjoys all things athletics. Whether its volleyball or hitting the gym, personal improvement is an important part of Vanessa's daily routine.

Customer Reviews
About Me
  • By Maureen H.
    Calgary, AB

    Customer Review

    By Maureen H.
    Calgary, AB

  • By Laurie B.
    High River, AB

    Customer Review

    By Laurie B.
    High River, AB

  • By Garth D.
    Irricana, AB

    Customer Review

    By Garth D.
    Irricana, AB

  • By Bob And Linda S.
    Parkland, AB

    Customer Review

    By Bob And Linda S.
    Parkland, AB

  • By Colleen Z.
    Lacombe County, AB

    Customer Review

    By Colleen Z.
    Lacombe County, AB

  • By Gladys G.
    Stettler, AB

    Customer Review

    By Gladys G.
    Stettler, AB

  • By Ashley B.
    Calgary, AB

    Customer Review

    By Ashley B.
    Calgary, AB

  • By Judy O.
    Vulcan, AB

    Customer Review

    By Judy O.
    Vulcan, AB

  • By Anne
    Stettler, AB

    Customer Review

    By Anne
    Stettler, AB

  • By Paulette K.
    Calgary, AB

    "In 2006 when we first needed to look for a company to do the work that needed done, your name stood out."

    Customer Review

    By Paulette K.
    Calgary, AB

    In 2006 when we first needed to look for a company to do the work that needed done, your name stood out.

Before and after photos from jobs I've worked on:
  • Sump Pump Serviced in Drumheller, AB
    Before
    Sump Pump Serviced in Drumheller, AB
    After

    Sump Pump Serviced in Drumheller, AB

    A home in Drumheller, AB had a sump pump installed by us and it was time for their annual service. So they contacted Doug Lacey's Basement Systems to set up a service appointment.

    They booked their appointment and one of our service technicians came out to perform the service. The serviceman changed out the check valve and nine volt battery, vacuumed out all of the sediment and silt that was built up within the basin then they flood tested the entire system to ensure it was all working properly. And of course the pump was put back into the basin once all of the cleaning was complete so they could test it properly. 

  • Foundation Crack Repaired in Dulam, AB
    Before
    Foundation Crack Repaired in Dulam, AB
    After

    Foundation Crack Repaired in Dulam, AB

    A gentleman from a church in Dulam, Alberta contacted us concerned with a leaking crack located in the church's basement wall. In search of the best solution to repair the crack, and protect the church from leaking or the crack getting worse, he contacted the experts at Doug Lacey's Basement Systems.

    A System Design Specialist went to the property to assess the situation and provided him with a FREE, no obligation quote designed specific for this foundation crack. The crack was then repaired by our Service Team utilizing a Polyurethane Resin injection, followed by reinforcing the crack with CarbonArmor®, a series of strips across the crack significantly improving the overall stability of the wall.

  • Crack Repaired in Basement Foundation in SE Calgary, AB
    Before
    Crack Repaired in Basement Foundation in SE Calgary, AB
    After

    Crack Repaired in Basement Foundation in SE Calgary, AB

    This homeowner in Calgary, Alberta contacted us concerned with a leaking crack located in the basement wall. Cracks in foundation walls are very common in homes throughout Alberta. Usually a side effect of the natural curing process of concrete. In search of the best solution to address their concern, and protect their home investment, these homeowners contacted the experts at Doug Lacey's Basement Systems.

    A System Design Specialist was able to assess the situation and provide the homeowner with a FREE, no obligation quote for the crack to be repaired properly. The foundation crack was repaired by our Service Team utilizing a Polyurethane Resin injection, followed by reinforcing the crack with CarbonArmor®, a series of strips across the crack significantly improving the overall stability of the wall.

  • We Fix More Than Basements... #RetainingWalls
    Before
    We Fix More Than Basements... #RetainingWalls
    After

    We Fix More Than Basements... #RetainingWalls

    Our customer contacted us as he was noticing several of the retaining walls that were on his property for his house were starting to 'lean' and wanted to see if we could help. 

    Of Course! 

    With our patented GeoLock Wall Anchor System, we are able to stabilize and over time may even be able to correct the issue and return the wall to its original position.

     

  • Sump Pump Servicing in SW Calgary, AB
    Before
    Sump Pump Servicing in SW Calgary, AB
    After

    Sump Pump Servicing in SW Calgary, AB

    A home in SW Calgary, AB had a sump pump installed by us and it was time for their annual service. They contacted Doug Lacey's Basement Systems and set up a service appointment.

    One of our highly trained and knowledgeable service technicians went out to perform the maintenance. The serviceman changed out the check valve and nine volt battery, vacuumed out all of the sediment and silt that was built up within the basin then they flood tested the entire system to ensure it was all working properly. Although this basin is not as filthy as some we have serviced, if this homeoner hadn't had their servicing done routinely this sediment would build up over time!

  • Leaky Townhome Basement in Red Deer, AB
    Before
    Leaky Townhome Basement in Red Deer, AB
    After

    Leaky Townhome Basement in Red Deer, AB

    Our customer had contacted us to come and take a look at a leaky basement of a townhome. The condo board was wanting to resolve the issue from the inside if possible and found out that Basement Systems Calgary was the place to call.

    Very quickly the cause was determined and a solution was proposed by our System Design Specialist and presented to their condo board.

    Upon approval our production team installed 10' of WaterGuard Drain System, 10' of CleanSpace, our SuperSump Pump System with WaterWatch Alarm, Bubbler Pot and installed and buried approximately 20' of discharge line.

     

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our service area

We serve the following areas

Our Locations:

Doug Lacey's Basement Systems
5990 51st Street SE
Calgary, AB T2C4M9
1-587-333-7854
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