Vanessa Biggs

Doug Lacey's Basement Systems

Title: Customer Care Specialist - Service

Vanessa Biggs from Doug Lacey's Basement Systems

Vanessa is a valuable part of our Service Team here at Doug Lacey's Basement Systems.
From booking new services & appointments, to reconnecting with existing customers, and everything in between, Vanessa's positive attitude is shared daily with her coworkers as well as the many homeowners she is in contact with each day. If asked, she would tell you one of her favorite things about working with Basement Systems is the wonderful team atmosphere and that she gets to be a part of everyday. 

In her spare time she enjoys all things athletics. Whether its volleyball or hitting the gym, personal improvement is an important part of Vanessa's daily routine.

Customer Reviews
About Me
  • By Laurie B.
    High River, AB

    Customer Review

    By Laurie B.
    High River, AB

  • By Garth D.
    Irricana, AB

    Customer Review

    By Garth D.
    Irricana, AB

  • By Bob And Linda S.
    Parkland, AB

    Customer Review

    By Bob And Linda S.
    Parkland, AB

  • By Colleen Z.
    Lacombe County, AB

    Customer Review

    By Colleen Z.
    Lacombe County, AB

  • By Gladys G.
    Stettler, AB

    Customer Review

    By Gladys G.
    Stettler, AB

  • By Ashley B.
    Calgary, AB

    Customer Review

    By Ashley B.
    Calgary, AB

  • By Judy O.
    Vulcan, AB

    Customer Review

    By Judy O.
    Vulcan, AB

  • By Paulette K.
    Calgary, AB

    "In 2006 when we first needed to look for a company to do the work that needed done, your name stood out."

    Customer Review

    By Paulette K.
    Calgary, AB

    In 2006 when we first needed to look for a company to do the work that needed done, your name stood out.

  • By John M.
    Calgary, AB

    "What made you choose our company: Word of mouth"

    Customer Review

    By John M.
    Calgary, AB

    What made you choose our company: Word of mouth

  • By Marilyn S.
    Calgary, AB

    "Wes C. was our technician that came to do the yearly maintenance on the sump pump. He was excellent in explaining what needed to..."

    Customer Review

    By Marilyn S.
    Calgary, AB

    Wes C. was our technician that came to do the yearly maintenance on the sump pump. He was excellent in explaining what needed to be done and performing all checks on the system. He answered all questions thoroughly and expertly. Wes gave us tips on what to do before winter, and also reassured us that if we have a problem, he and Basement Systems are just a quick call away.

Case Studies I've worked on:

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Before and after photos from jobs I've worked on:
  • Sump Pump Serviced in Drumheller, AB
    Before
    Sump Pump Serviced in Drumheller, AB
    After

    Sump Pump Serviced in Drumheller, AB

    A home in Drumheller, AB had a sump pump installed by us and it was time for their annual service. So they contacted Doug Lacey's Basement Systems to set up a service appointment.

    They booked their appointment and one of our service technicians came out to perform the service. The serviceman changed out the check valve and nine volt battery, vacuumed out all of the sediment and silt that was built up within the basin then they flood tested the entire system to ensure it was all working properly. And of course the pump was put back into the basin once all of the cleaning was complete so they could test it properly. 

  • Foundation Crack Repaired in Dulam, AB
    Before
    Foundation Crack Repaired in Dulam, AB
    After

    Foundation Crack Repaired in Dulam, AB

    A gentleman from a church in Dulam, Alberta contacted us concerned with a leaking crack located in the church's basement wall. In search of the best solution to repair the crack, and protect the church from leaking or the crack getting worse, he contacted the experts at Doug Lacey's Basement Systems.

    A System Design Specialist went to the property to assess the situation and provided him with a FREE, no obligation quote designed specific for this foundation crack. The crack was then repaired by our Service Team utilizing a Polyurethane Resin injection, followed by reinforcing the crack with CarbonArmor®, a series of strips across the crack significantly improving the overall stability of the wall.

  • Crack Repaired in Basement Foundation in SE Calgary, AB
    Before
    Crack Repaired in Basement Foundation in SE Calgary, AB
    After

    Crack Repaired in Basement Foundation in SE Calgary, AB

    This homeowner in Calgary, Alberta contacted us concerned with a leaking crack located in the basement wall. Cracks in foundation walls are very common in homes throughout Alberta. Usually a side effect of the natural curing process of concrete. In search of the best solution to address their concern, and protect their home investment, these homeowners contacted the experts at Doug Lacey's Basement Systems.

    A System Design Specialist was able to assess the situation and provide the homeowner with a FREE, no obligation quote for the crack to be repaired properly. The foundation crack was repaired by our Service Team utilizing a Polyurethane Resin injection, followed by reinforcing the crack with CarbonArmor®, a series of strips across the crack significantly improving the overall stability of the wall.

  • Sump Pump Servicing in SW Calgary, AB
    Before
    Sump Pump Servicing in SW Calgary, AB
    After

    Sump Pump Servicing in SW Calgary, AB

    A home in SW Calgary, AB had a sump pump installed by us and it was time for their annual service. They contacted Doug Lacey's Basement Systems and set up a service appointment.

    One of our highly trained and knowledgeable service technicians went out to perform the maintenance. The serviceman changed out the check valve and nine volt battery, vacuumed out all of the sediment and silt that was built up within the basin then they flood tested the entire system to ensure it was all working properly. Although this basin is not as filthy as some we have serviced, if this homeoner hadn't had their servicing done routinely this sediment would build up over time!

Company news I'd like to share with you:

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our service area

We serve the following areas

Our Locations:

Doug Lacey's Basement Systems
5990 51st Street SE
Calgary, AB T2C4M9
1-587-333-7854
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