Serving Greater Calgary, Lethbridge, Medicine Hat, Red Deer, Banff1-833-436-1098
Serving Greater Calgary, Lethbridge, Medicine Hat, Red Deer, Banff
Marc has been involved with customer service for over 30 years now. As an essential part of our Service Team, he has worked directly with hundreds of homeowners to ensure they receive the best solutions available to address their concerns. 100% customer satisfaction is Marc's motto.
In his spare time Marc enjoys fishing, camping, hunting, the great outdoors, as well as a great book to read from time to time.
This homeowner in Northeast Calgary, Alberta had encountered flooding because their existing sump pump had stopped operating. In search of the best solution they had contacted the experts at Doug Lacey's Basement Systems.
A System Design Specialist was able assess the situation and provide the homeowners with a FREE, no obligation quote on upgrading their sump pump. Our Service Team was then able to come in and install a cast-iron Zoeller® ⅓ horsepower sump pump. Along with the sump pump the Service Team had installed a WaterWatch® Sump Pump Alarm. This alarm will sound off when a flood occurs, letting the homeowner know right away so they can jump into action. From there the Service Team had repaired the sump system's discharge line ensuring the water will be able to exit the home efficiently. This homeowner can now rest easy knowing their upgraded sump system is in place.
A home in Drumheller, AB had a sump pump installed by us and it was time for their annual service. So they contacted Doug Lacey's Basement Systems to set up a service appointment.
They booked their appointment and one of our service technicians came out to perform the service. The serviceman changed out the check valve and nine volt battery, vacuumed out all of the sediment and silt that was built up within the basin then they flood tested the entire system to ensure it was all working properly. And of course the pump was put back into the basin once all of the cleaning was complete so they could test it properly.