Marc Lorieau

Doug Lacey's Basement Systems

Title: Service Technician

Marc Lorieau from Doug Lacey's Basement Systems

Marc has been involved with customer service for over 30 years now. As an essential part of our Service Team, he has worked directly with hundreds of homeowners to ensure they receive the best solutions available to address their concerns. 100% customer satisfaction is Marc's motto.

In his spare time Marc enjoys fishing, camping, hunting, the great outdoors, as well as a great book to read from time to time.

Customer Reviews
About Me
  • By Tammy O.
    Coaldale, AB

    "You've dealt with every concern, backed up your promise, and always been there to answer questions."

    Customer Review

    By Tammy O.
    Coaldale, AB

    You've dealt with every concern, backed up your promise, and always been there to answer questions.

  • By Sharon K.
    Claresholm, AB

    "Marc Lorieau came to do our annual service and discovered we needed a new pump. He was clear and concise with no heavy sales..."

    Customer Review

    By Sharon K.
    Claresholm, AB

    Marc Lorieau came to do our annual service and discovered we needed a new pump. He was clear and concise with no heavy sales pitch. He gave us the facts and was very professional and courteous, he gave us privacy to make our decision. We replaced the pump and are considering a finance plan for the rest of the work he recommended. We were very impressed with Marc's professionalism combined with his friendly approach in our home.

  • By Jim
    Okotoks, AB

    "This visit was for preventative maintenance/inspection. Mark Lorieau was great."

    Customer Review

    By Jim
    Okotoks, AB

    This visit was for preventative maintenance/inspection. Mark Lorieau was great.

  • By Bill M.
    Lethbridge, AB

    Customer Review

    By Bill M.
    Lethbridge, AB

  • By Glenn M.
    Beaver Mines, AB

    Customer Review

    By Glenn M.
    Beaver Mines, AB

  • By Al R.
    Calgary, AB

    Customer Review

    By Al R.
    Calgary, AB

  • By Ken N.
    De Winton, AB

    Customer Review

    By Ken N.
    De Winton, AB

  • By Toy, N.
    Calgary, AB

    Customer Review

    By Toy, N.
    Calgary, AB

  • By Brent T.
    Carstairs, AB

    Customer Review

    By Brent T.
    Carstairs, AB

  • By Judy V.
    Sylvan Lake, AB

    Customer Review

    By Judy V.
    Sylvan Lake, AB

Testimonials
from customers I've helped!

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“The service technician did a good job reviewing everything with me”

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Greg L. of Crossfield, AB

“Thanks for providing such timely, efficient and cheerful service!”

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Laurette K. of Cochrane, AB

Case Studies I've worked on:

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Before and after photos from jobs I've worked on:
  • Home in Need of a New Sump Pump in NE Calgary, AB
    Before
    Home in Need of a New Sump Pump in NE Calgary, AB
    After

    Home in Need of a New Sump Pump in NE Calgary, AB

    This homeowner in Northeast Calgary, Alberta had encountered flooding because their existing sump pump had stopped operating. In search of the best solution they had contacted the experts at Doug Lacey's Basement Systems.

    A System Design Specialist was able assess the situation and provide the homeowners with a FREE, no obligation quote on upgrading their sump pump. Our Service Team was then able to come in and install a cast-iron Zoeller® ⅓ horsepower sump pump. Along with the sump pump the Service Team had installed a WaterWatch® Sump Pump Alarm. This alarm will sound off when a flood occurs, letting the homeowner know right away so they can jump into action. From there the Service Team had repaired the sump system's discharge line ensuring the water will be able to exit the home efficiently. This homeowner can now rest easy knowing their upgraded sump system is in place.

  • Sump Pump Serviced in Drumheller, AB
    Before
    Sump Pump Serviced in Drumheller, AB
    After

    Sump Pump Serviced in Drumheller, AB

    A home in Drumheller, AB had a sump pump installed by us and it was time for their annual service. So they contacted Doug Lacey's Basement Systems to set up a service appointment.

    They booked their appointment and one of our service technicians came out to perform the service. The serviceman changed out the check valve and nine volt battery, vacuumed out all of the sediment and silt that was built up within the basin then they flood tested the entire system to ensure it was all working properly. And of course the pump was put back into the basin once all of the cleaning was complete so they could test it properly. 

  • Old Sump Pump Upgraded in Brooks, AB
    Before
    Old Sump Pump Upgraded in Brooks, AB
    After

    Old Sump Pump Upgraded in Brooks, AB

    This homeowner in Brooks, Alberta encountered issues with frequent cold chills and dampness in their home due to the exposed earth crawl space beneath their main floor. Wanting to protect their home and their investment in it, and eliminate the issues with a permanent solution, they contacted the basement and crawl space experts at Doug Lacey's Basement Systems.

    A System Design Specialist was able to assess the situation and provide the homeowners with a FREE, no-obligation quote designed specifically to address all of their concerns. Our Production Team installed a SuperSump® sump pump system. A full-featured system, SuperSump® includes the best components available including a top-rated 1/3HP Zoeller® pump is designed for reliability & high-volume pumping. To insulate the walls we also installed our SilverGlo™ thermal wall insulation which combines graphite-impregnated insulation with a built-in radiant heat barrier surface to greatly improve the warmth of the previously exposed crawl space which in turn improves the overall warmth and health of the entire home! 

    The old sump pump and basin have been discarded and this homeowner's new sump pump is ready to go!

Company news I'd like to share with you:

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our service area

We serve the following areas

Our Locations:

Doug Lacey's Basement Systems
5990 51st Street SE
Calgary, AB T2C4M9
1-587-333-7854
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