Job review from in Calgary, AB T3J 1E1 on 02/17/16

Overall Rating:

5  out of 5

I was very impressed with Wes's knowledge and expertise in the care and maintenance of my sup pump as well as his upfront sharing of information regarding cost, replacement of parts and suggestions that I could easily do to lengthen the life of my sump pump based on how frequently it runs. Thanks Wes!

Our Overall Service

Received great service beginning with the initial phone call to discuss maintenance and upkeep of the sup pump.

Call Representative

No pressure, just facts and transparency of how the service department is in full motions to take care of the customers associated with Basement Systems.

Our Office Staff

Very polite and professional! So appreciate this.

Sales Process

The initial phone call was pleasant and professional with a sharing of information and an identified care for the customer in services.

Our Installation Crew

Wes Coxe called prior to my scheduled appointment, was very professional, provided me with great information and suggestions on how I could contribute to assist in the maintenance and increase the life of the sup pump. He provided me with options in regards to the care and maintenance of the sup pump as well as the cost of all work that would be provided. There was no pressure to agree to the work but an honest assessment of the present situation and what I would need to address in the near future.

The Cleanup Process

Wes ensured that there was no mess for me to clean up after he was finished. The basement area around the sup pump was left in the same condition as when he arrived for the service call. It was so nice not to have to clean up after a service call.

What made you choose our company:

The condo complex chose Basement Systems to replace the basement floor and install a sup pump many years ago. I chose to continue utilizing your company as I have always received professional service and recommendations that have supported in the continued function of the sup pump.

our service area

We serve the following areas

Our Locations:

Doug Lacey's Basement Systems
5711 80 Ave SE
Calgary, AB T2C 4S6
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