Testimonials for Doug Lacey's Basement Systems

Very friendly and professional from start to finish!

Overall, excellent customer service.

Found you on the internet because of your top rating from the BBB! I appreciated the quick service. Thanks!

Your staff, from the front line through to completion of work, are exceptional in customer service - Good Job!!!

Your installers were great. Very professional. This week (June 10-16) it has been raining and it is the first time in 5 years that there has been no water in my basement. I would recommend you guys anytime!

The sales rep provided us with the necessary education to make an informed decision. Thanks for your help and prompt assistance!

I called in desperate need because the sump pump we had failed and there was water coming up over the top and into the basement. I was happy with the response by Feiross on the phone and the fact that they could get here and solve my problem. I was a bit panicky. I also enjoyed Cody! Both men were respectful, really wanted to help and very pleasant.

Excellent and professional work. Very happy with their approach, costs and availability.

Mike was awesome at the appointment! Will move forward with the quote in a couple months

I Just had the annual check of our sump pump by Ryan. Very polite and courteous and he was done within an hour. Excellent service! Thank you!

Adrian was great! Very personable and comprehensive in the maintenance, explaining everything as he progressed! I was very happy with the results and will tell everyone about my experience! 

Totally stress-free! Thanks to the crew for making it this way

Cory did a great job teaching us what needed to be done on the outside down spouts to prevent water coming in. He took a load off our minds. If we have anymore issues, we will have him back.  

I am very happy with Paul, he was awesome. I am very happy with the great communication before the work was done, and after it was done!

The person who came out was fantastic!  He explained about foundations and basement floors, he talked about radon gas and water tables--then answered all our questions.  He checked out foundation outside and explained that we had no issues with our foundation, which was a huge relief.    I also appreciated the book that came in the mail about basements and looked through it to educate myself on future issues.   I will absolutely recommend your company to anyone who might have basement or foundation problems.