Testimonials for Doug Lacey's Basement Systems

Found out about it online and heard from others who had experience with the company. I was tired of getting my basement done incomplete and paying people tons of money only to still have a continuously leaking basement. I had sleepless nights when it rained because i Knew my basement would be wet. Since work done by the basement systems, I have an absolutely dry basement. I keep checking the basement each time it rains and to my surprise it would still be dry. I have stopped checking regularly now and for the 1st time in a long time, I have peaceful sleeps. Thank you basement systems!!!

We just wanted to drop you a quick line to tell you we've lost count of how many times we have thanked you for coming down here to our acreage near Blackie and convincing us that putting in your system was the way to go. We were on the fence, but glad we took the plunge.Our sump has been going about every 15 minutes for the last month, and now every 20 minutes. Our water table is at levels not seen since the 60's according to the neighbours. We are just so happy to not be dealing with water in our basement...you have no idea!! Our neighbours have not been so lucky.Your company has been great to deal with and we have mentioned Basement Systems to a number of people.Anyway, just wanted to let you know how happy we are with our system.....THANKS!!!

Tyler and Caleb showed professionalism and communicated perfectly! They kept us in the know throughout the entire project. I cant get over how professional they were. The way they communicated throughout the job and how clean and organized they were was very impressive. I am also very impressed that the General Manager came out and introduced himself. He answered all the questions I had about the work being done, and it allowed me to understand everything perfectly. I was assured that I hired the right company. From start to finish I was blown away and will highly recommend this company to everyone!

I used this company to waterproof our rental property’s basement over 2 years ago. The installation crew did a wonderful job as I have not encountered any issues regarding basement carpet being drenched. The sump pump they installed is also great as it is still working. I still use the company for annual maintenance and the technician I have dealt with have all been wonderful. They perform the work properly, provide great service, and recommendation. The best part I have found about this company is an exceptional customer service from everyone I have encountered with so far.

Just wanted to let everyone know how please we are with the install that happened last week. Paul and his crew were so professional and hard working, staying positive when our foundation added days of crawlspace jackhammering - it was a challenging job and one I don't think I could have tolerated.They were tidy and conscientious, and so politely humoured my 3 year old daughters endless attempts to talk to them. Great guys!So thanks to them we have no water in the basement and a sump that goes every 20 minutes....how this house lasted 60 years without one is a mystery. Much appreciated!

The consultation was great and very helpful. I could tell Eric knew exactly what he was talking about and he was super polite! I loved both the service he provided and the presentation. I will tell everyone about my experience with Eric

  We had this company repair the moisture in our basement and the service was great! The crew were on time each day and carried out their work efficiently. The foreman was Farhad Hamidi, and he was just great as well. We would recommend them for any such jobs.

I really appreciated the expertise and professionalism of the System Design Specialist that came to my home. He explained the problem to me in a way I could understand, and then explained the solution thoroughly. I am pretty happy about my experience and I will tell everyone about it!

I just wanted to reach out to let you know that I am quite happy with the work that has been done by Layne and Caleb. Both of them have gone above and beyond professional in their regards to the work being done and their interactions with me. If the need arises in the future, I will definitely be calling on you guys!

We had a large crack in our basement's foundation that lead to a leak in our basement. Our basement was a mess and Gord was very willing to come to our home and look at the damages. He made a house call at our convenience and brought very informative information with him. Gord took the time to explain our options for repair. He was very thorough and used a PowerPoint presentation to explain how water seepage occurs and what a crack in a foundation look like as well as what our choices to repair our problem were. He came back to our home on a weekend to ensure things looked good for the employee from Basement Systems Calgary to complete his task. We were extremely satisfied with Gord's genuine concern and help. He is very personable and great to work with.

Your company came highly recommended by an individual whose opinion I trust. Seriously - very pleased with the knowledge and expertise of James and Kent.

Communication was great, and everything was explained thoroughly to me before and after our service was done. When I mentioned I had allergies, the technician recommended me the aspen without pushing the sale too hard which I appreciated a lot. The technician was on time, presentable and left my home in great condition.

March 14,2008 Dear Basement Systems, Thank you for being the company you are! You can look back on my records to see what work has been done to my place of residence. I am so very impressed with the quality of work,the honesty and the great service. Everyone I have been in contact with has been professional, starting with Cari in the office to Kent the service person. Cari always returns calls even when she was very ill and Kent was always on time if not he phones to let a person know. He is very good at explaining and checking filters etc. Worth alot in this day and age. I thank you for having such great people on your staff. PS. Thanks for the worry free basement. Yours Truly, Judy G Calgary, Alberta

January 29 2008   Hello there,   It has been awhile but better late than never.   Basement Systems Calgary came to our rescue in 2005 and repaired two cracks in our basement wall. We are extremely happy to report that we have had no problems ever since. That was the year of the torrential rain and flooding in Calgary.   After all this time has passed we are now confident that the basement can be made into a liveable area that we can finish the walls and floor.   I don’t remember who was sent to do the work but I will say he was very pleasant and courteous.   Congratualtions !! You are professional right from the initial phone call for help to completing the job.   We thank you.   Please use us as a reference if you like.   Rick and Sheron S  

Your installers were great. Very professional. This week (June 10-16) it has been raining and it is the first time in 5 years that there has been no water in my basement. I would recommend you guys anytime!