Job review from in Calgary, AB T3C 0R2 on 05/31/18

Overall Rating:

5  out of 5
Our Overall Service

Supportive; Timely; experienced, informative; Cost Effective , Skilled , Professional

Call Representative

office staff was very positive, personable and had awesome listening skills; had all my information correct and ensured All my queries were handled professionally . Went the extra mile to contact the tech to get an immediate answer and added a simple and small service without any delay.

Sales Process

Knowledgeable and honest . Explained the process and answered all my questions . Was very informative so I understood exactly what I was agreeing to and instilled my confidence in their product and installation crew . Gave me the best affordable solution to my situation and didn't mind that I called later to ask additional questions and made sure I had my all my questions answered to my satisfaction . Professional . Easy to talk to.

Our Installation Crew

Supportive; Timely; professional , experienced, reliable , informative and knowledgeable ; Skilled ; Both foreman Brandon Paegel and his helper were patient , calm and I felt reassured they were fast and efficient ; I had no hesitation that this system was my best solution and both were positive and Brandon kept me informed with the installation process and any concerns or changes that also saved time and money. I felt totally confident and he explained everything very clearly ; he also didn't seem to mind when I asked him to return to add a connector to my downspout the next day He even did it before the rain started so it was all good timing. Very satisfied . The installers deserve a bonus! Not everyone you meet seem to like their jobs but these two techs did and were outstanding .

The Cleanup Process

Good job on the clean up and cement pour/ levelling or finishing . Drywall was cut clean and even . No debris left and minimal dust . Amazing .

What made you choose our company:

Word of mouth ; I asked my realtor and my chiropractor and a structural engineer and three people recommended andcseem to know or heard about Doug Lacey basement solutions and the ratings were high when I checked on the Internet . Provided timely Service in spite of it being very busy after the city's big snow melt so post winter seepage issues we're at its peak . Thank you for being highly reputable and reliable , friendly , knowledgeable, skilled and professional . Not many companies these days go the extra mile anymore in service but everyone at your company did so I was impressed .

our service area

We serve the following areas

Our Locations:

Doug Lacey's Basement Systems
5711 80 Ave SE
Calgary, AB T2C 4S6
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